How do I Choose an In-Home Health Agency?

October 17, 2018

If you’ve never been in positing where you’ve needed to work with a home care services provide to help a parent age in place, you probably have a lot of questions about how to find the best one.

In some cases, the process can be as stressful as it is daunting. Below are just a few tips that can make you make the best possible choice for your family.

Questions to ask

First, you should know that not all home care assistance agencies are created equal. Some agencies only cater to certain types of patients while others may not be able to provide mobility assistance. The more questions you can ask, the better.

  • Do you have a 24-hour assistance line where I can reach an operator if there is a problem?
  • What’s your policy if a client doesn’t get along with the agency or its caregivers?
  • What can you tell me about the screening process you use for caregivers? Do you run background checks? What types of things do you screen for during a background check?
  • Do your caregivers receive ongoing training?
  • What is your company’s policy for care during a holiday period? Do you provide coverage on holidays?
  • Is your company licensed/ registered, insured and bonded? (If the agency is not able to provide you with proof that they have an active license, this is a big red flag.)
  • What type of care does your agency provide? Do you cater to a specific population?
  • Does your company accept Veteran’s benefits / Medicare / Medicaid? If not, how does your company handle payment and billing?
  • Who is the person who coordinates services at your agency?
  • Is there a supervisor who will maintain regular contact with the client and their family? If there is a problem with a caregiver, how will that be addressed? If a caregiver isn’t able to come, is there a back-up plan?

In closing

The most important things to look for when you’re interviewing in-home care options is that the agency is licensed, insured, reputable and has a good reputation.

Ask about the credentials of the caregivers.

Ask how long the company has been in business.

Ask what types of non-medical care services they offer, and if they can help with things like light housekeeping and medication reminders. Remember, a reputable agency will work with you to help determine the best type of care, and the level of care that’s needed for the client.

If you have questions about what types of things you should ask when you’re interviewing an in-home care agency, call our office today at 239-643-9128 to learn more.